Originally Posted by
Benebene
Definitely I have had the same experience and I would surmise that many times when a a passenger can't get WIFI working, it's more to do with issues with their computer/mobile device literacy and nothing to do with the United WIFI system.
One thing I think that could help is if the flight crew just tells the passengers to try putting in
www.unitedwifi.com into a browser.
The worst is when they reset the system for WIFI but it resets the entertainment system as well.
Not for this frequent traveler -- I have been able to get both my Android tablet and Windows laptops working at virtually every hotel I've stayed at in the US, Europe, and South America for several years. On UA flights (mainly domestic), some success with the laptop, virtually zero success with the tablet, i.e. frequent disconnects and the PDE success rate is also very low. Would you like to hear about the time that UA WiFi put the tablet into such a state that it took almost an hour until I could get the tablet to reboot?
And I have known about going to the portal URL for a long time.