BA's offer would be paltry if issued promptly. The fact that it took an inquiry from a journalist and the threat of negative press makes it both stingy and ill advised. They could have done something magnanimous and in the spirit of the wedding and honeymoon they disrupted. If I were their PR person, I would have suggested two free first class tickets wherever BA flies. Sure, that could have cost the airline more if used on a sold out flight, but you might have turned this into a positive with a story about how much the couple enjoyed their trip to XXXX and the fact that BA is now part of a happy story.
+100
Originally Posted by
simons1
The BA reply would of course be along the lines of "we have to be fair to all customers so take a hike and we look forward to seeing you again on another BA flight soon".
.....And privately they are probably saying / meaning " We have enough suckers., loyals and captive corporates who will pay and fly us, so damn the torpedoes, full steam ahead !"