Hi all,

Thank you for your input regarding this matter.

I've been exchanging emails with Qatar on this matter and they have refused to budge.

In my first email to them, they acknowledged that I had earned a sufficient number of Qpoints, but then claimed that neither 20% of these nor minimum 4 sectors were flown on Qatar Airways operated or marketed flights.

I then appended a pdf to them indicating that on their tier calculator, it had indicated that I was eligible since I had earned at least 30 points on Qatar Airways.

In response, they then said I only had 146 Q Points, and again claimed that neither 20% of these nor minimum 4 sectors were flown on Qatar Airways operated or marketed flights.

Could I please ask the following questions:

1. I only need EITHER 20% of the Qpoints on Qatar OR fly 4 sectors on Qatar, and not both?

2. Is there any document which states clearly that what matters is when the points were earned (I'm assuming the flight date?), rather than when the points were credited? The Qpoints that I had earned on my BA flights were not automatically credited - one was credited 5 days after the date of my flight, the other one month and three days, and thus I had missed the 12-month window...

Thank you!