Originally Posted by
eponymous_coward
This is not to say you don't have a legitimate complaint, but I don't think permanent infrastructure for tiny slices of AS's customer base is going to happen for problems that are going to disappear in a few weeks, once all the DL tickets issued before 12/19 are dead and gone. MP Customer Service and Customer Care?
I would argue that the small number of DL claims supports my suggestion that AS should have ONE point person who knows how to handle these claims. My understanding from past threads is that a large number of AS agents have a handful of missing miles claims assigned to them in addition to other responsibilities. Why not route all DL claims (seeing that it's a small number) to the same person, who knows how to handle them? (A similar case could be made for CX flights, where 9 out of 10 C/F retro-claims post erroneously as Y because agents don't know how to read CX BPs).