Originally Posted by
jpdx
I'm having the hardest time getting AS credit for my DL flights booked prior to 12/19/16. Miles don't post automatically, and requests for credit go ignored. Even repeated inquiries get nothing. Is there a phone number for a desk that can deal with missing DL miles? This is extremely frustrating!
One of the stats for the AA/US merger is that 90% of their flyers buy their tickets within 90 days of travel. This was why they spent 90 days drawing down their tickets (they shut off US ticket sales 90 days before they switched everyone's US ticket to AA and shut off the US systems for good). I somehow doubt that AS or DL customers are much different.
So, you are:
- someone in the 10% of airline customers who buys tickets outside of 90 days
- except you bought them more like 120-180 days earlier (so even a smaller slice of that 10%)
- you bought DL tickets in order to credit to AS (so even a smaller slice of AS customers)
And you want a special phone number and dedicated desk to handle people crediting DL to AS who match your specific conditions (booked before 12/19, still crediting 7-8 months later, months after the relationship ended). Because obviously the six of you who did this are very important people...
This is not to say you don't have a legitimate complaint, but I don't think permanent infrastructure for tiny slices of AS's customer base is going to happen for problems that are going to disappear in a few weeks, once all the DL tickets issued before 12/19 are dead and gone. MP Customer Service and Customer Care?