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Thread: Hotel Booked on Delta.com miles never credited
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Old Jul 14, 2017 | 5:15 pm
  #7  
pharmawalk
5 Years on Site
 
Join Date: Nov 2015
Programs: DL, Marriott & IHG Platty; HH Diamonte
Posts: 863
Originally Posted by IHGforFree
I had the exact same issue as the OP and I received the same canned response about needing to reach out to the hotel. Delta customer service employees need to be educated about delta.com/hotels since they clearly don't understand what it is.
I had an issue with Hertz rental bonus points not posting, turns out that Hertz didn't close the account properly. Submitted a ticket and points were there in 4 days.
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