Originally Posted by Gazkane

So i thought id try Concierge for the first time yesterday. Presale tickets for a concert were released that day (which i didnt have access to), and there was another full release on Friday, but i would be flying at time of release, so i thought id give them a day or two notice and see what they could do.

They came back and said they didnt have any for that concert, and that i should get someone else to try on friday for me, and if no luck then they can try on the secondary market (i assume ticket touts) which might cost a little more. I can easily find touts or secondary market tickets myself and pay more.

Not really sure what my expectations were (and i dont know what the actual service definition is), but yeah, not really much use. Also waited on the phone for about 10 mins to get this answer.

Maybe better for restaurants.