[MENTION=859159]sinad[/MENTION]: I am sorry to hear about your experience with the Accor BRG. It is a misleading commercial practice for Accor to deny your BRG claim on the basis that Amoma is apparently a 'blacklisted' site when this has not been clearly disclosed in the BRG terms and conditions at https://www.accorhotels.com/best-pri...index.en.shtml

Do you speak French? If so, you could also consider filing a complaint with the consumer protection authorities in France (where Accor is based) and Morocco (where the property is based).

Accor HQ is based in Evry in the département of Essonne. You can find the contact information of the consumer protection authority (Direction Départementale de la Protection des Populations, also known as the DDPP) in Essonne at https://www.economie.gouv.fr/dgccrf/...DDPP-et-DDCSPP.

Website of the consumer protection authority in Morocco: http://www.khidmat-almostahlik.ma/portal/fr