I have been actively reading Flyertalk's forums since it's inception over 15 years ago. I'm somewhat ashamed that this is my first time posting in a forum here.

I have run into an issue with American Express which I was hoping this wonderful community could provide some advice on.

I have been an American Express cardholder for over 26 years, a majority of those having been with the AMEX Platinum Card.

I am fiercely loyal to American Express and have accrued over 600,000 current Membership Rewards points.

I have praised the value of the AMEX Platinum Card to friends and family which had resulted in several new accounts opened over the years by these acquaintances of mine.

A few months ago there were some payments made to my account from two bogus bank accounts that were not mine. I had no idea these accounts and payments even existed on my AMEX profile until I received alerts that payments were returned for lack of funds. Upon investigation I found that two unknown bank accounts showed up under my payment methods and these are where the multiple bogus payments originated. Thankfully I saved a screenshot showing these accounts on my AMEX app payment methods page.

At around the same time my AMEX Platinum card was suddenly cancelled.

When calling AMEX I was advised that the cancellation was due to these returned payments. Specifically I was told that once an account has 3 returned payments, it is automatically canceled. When the agent saw this was due to returned bogus payments, they started the process to re-activate my account.

I subsequently received a form letter in the mail advising my account cannot be reactivated due to my "low" credit score of 700.

This surprised me as I have personal associates with the Platinum Card who have credit scores much lower.

Over the next few weeks I researched Flyertalk and followed all the advice I could find. This included calling again to reactivate, calling the executive offices (only to be advised they don't take consumer calls anymore), and sending a certified return receipt concisely written letter to CEO Kenneth Chenault.

Each query I made, including that to Mr. Chenault was ultimately met with a similar form letter in the mail once again advising that my credit didn't meet the standards of American Express. The form letters make it appear that no one is even hearing what I'm saying or reading what I'm writing. Never was anything addressed about these bogus payments that caused the cancellation in the first place. Nor was my loyalty or profitability as a customer ever taken into consideration.

Having been loyal to AMEX for over 26 years and charging likely in excess of one million dollars over that time, I feel completely betrayed and flabbergasted that I'm being met with this response. Not to mention the loss of Membership Rewards points which is stinging. I would imagine that with all I have charged over the years, combined with all the annual fees I paid, that I would have been considered a somewhat profitable account for AMEX.

I wanted to make this Flyertalk post to a) look for additional advice from this wonderful community on how to reactivate my AMEX Platinum Card account and b) call out the fact that you may want to consider your loyalties since in the end, AMEX seems to not care at all about the individuals that contribute so greatly to their success. They can and will drop you at a moments notice for issues out of your control. They will not listen when you try to discuss these issues with them.

I'm the interim I now have an American Airlines Executive MasterCard issued by Citibank and am finding the benefits similar if not better than what I had with AMEX.

Please help guide me to see how I can go about reactivating my AMEX Platinum Card. I want to continue being a loyal AMEX customer if they would only allow me to do so.

Thank you in advance! (And I promise to be a better contributor to these great Flyertalk forums!)