We had a wonderful family vacation at Palais Hansen Kempinski in early July 2017. It is a classic Central European grand hotel, with a friendly and professional service and beautiful rooms and common areas. I had booked a junior suite through Amex FHR, and we were upgraded to a very nice Ring suite. which is a perfect suite for a family with small children. There was no problem for getting an early check-in at 10.45am, and the welcome at the hotel was very friendly and professional.

The spa is amazing, food tasty (especially breakfasts, liked the fact that they served Perrier-Jouet champagne if one wanted some bubbles with eggs benedict) and the drinks in the lobby bar very innovative.

The only minor drawback was that there was no turndown service offered/done during any of the three nights we stayed in the hotel, would have thought that Kempinski would offer it as a standard.

All in all, this is an amazing hotel, we will certainly be back here the next time we are in Vienna.