Originally Posted by
go4amiller
I recently saw my bill had a charge of 10.74 so I called and they stated that gratuity is no longer included as a breakfast benefit. The breakfast for 2 was $30.00 and they added a tip of 33% for the gratuity. I told the person to have the manager call me because that is not what I read the new WoH program benefits stated. I told the guy on the phone, is hyatt changing the rules every month? He stated it is just another change in their program. I did write an email to Hyatt to provide the latest rules. I hate surprises on my bill after I leave. And who tips 33%?
I'm a regular at the Hyatt Regency North Dallas - most of the corporate rates include breakfast (but don't include gratuity) so you have to tell the server that you're a globalist so your check will have the 15% auto gratuity on there. For whatever reason, the breakfast buffet charges come off the bill automatically but not the gratuity, the night auditor does goes through the bills of globalists on check-out day and makes sure those charges are adjusted (same with the bottled waters in the room). Where I always run into issues is if I checkout early and the breakfast gratuity on checkout day - I usually just go to the desk or call them to make sure the bill only includes room charges.
Long story short, they include breakfast (buffet or menu) - but you have to watch your bill to make sure it's fixed.
