Originally Posted by
NHGail
I can't recall offhand what the exact error message said but when I typed in my 6 letter confirmation number it said it was the wrong format and it should be a combo of letters and numbers (or some such foolishness)
Well that's what it's supposed to be. Is it possible the ones and zeros got switched as the letters I or O (or visa versa). They don't use the former IIRC.