Originally Posted by
kochleffel
I can understand how a mistake like this would happen. What I didn't understand was why drinks, and food that wasn't pre-ordered, were offered only here and there, not at every row. I don't have a comparison from the EWR-KEF flight, where I was in 39C, because it departs at 8:50 p.m. and almost no one orders food.
The general understanding on carriers where food is for purchase is that those customers who wish to buy something will make this known to the staff as and when appropriate. Not everyone needs or wants to be disturbed by a direct question from the staff particularly, as you say, when there are flights where almost no one orders food...