Originally Posted by
MS02113
C&E mouthwash and shower gel definitely existed, but I typically only encountered them at international properties. I don't understand why corporate doesn't dictate that all properties supply them, at least in suites and executive rooms. Hilton is an upscale, full-service brand, and the amenities should reflect that positioning. How much does a property save by holding out on shower gel? Twenty-five cents per bottle?
The ongoing shrinkage and cheapening of the PTR amenities over the years has also been an embarrassment.
I've noticed on a couple recent stays they haven't replenished the amenities either. I stayed at the Waldorf in London last week and housekeeping didn't replenish the supplies any of the days and I had to ask for more shower gel and shampoo from a maid one morning. If a product has been open housekeeping should leave a container of that product on the sink as well as leaving the partially used product. If someone doesn't need it and it's unopened they aren't out anything and if the guest needs it is there