Liability for items damaged by Cabin Crew
Had an incident a couple of weeks ago in F where a member of crew spilled a tray of drinks over a couple of Hermès items (shoes and bag). Anyone familiar with the brand will know their items are far from cheap and their leathers are not susceptible to liquids (let alone alcohol). The CSM filled out a report and now customer relations are talking about 'maximum liability' of circa £1200. Is this really right?