Originally Posted by
bhrubin
Bolding mine.
Forgive me, but it sounds like you had a very nice stay here...with excellent service except for the one simple service miss with the transport cost for the one excursion. Did I miss anything else?
I think most of us would be quite pleased with a 3 night stay that involved only a single service miscue. It's even possible the taxi driver was at fault here and not the concierge?
You also mention that it's a different experience when compared with Koh Samui. Could you elaborate? One would expect Puerto Rico to have a different experience from Thailand, after all.
My husband attended a conference here a year or so ago...and was very impressed with this property. That surprised me, since he isn't particularly a big fan of W, otherwise. Like you, he'd return gladly. Like you, he found food/beverage to be quite impressive--surprising in such a remote location. Like you, he very much enjoyed the spa. Like you, he enjoyed several excursions. He also had a pretty much seamless service experience. But it sounds like your service experience here was actually pretty good but for the one transport cost misunderstanding?
Based on your review, I'm not quite sure why this property isn't up to par with other W Retreats?
I think the main thing for me outside of the one service error here was exactly that from the staff at the resort, the service. Everything gets done when it gets done. There isn't any sort of rush even when we are in a pinch for time. It took the staff over 90 minutes to retrieve our bags from our room on the way out of Vieques. Its not a bad thing about the resort in particular but I think it is just the Caribbean or Puerto Rico culture. Other W retreats have much better service but as you said, one would expect Puerto Rico to have a different experience from Thailand. I think I was just surprised by how noticeable the service difference was between the two.