Originally Posted by
offerendum
They may be allowed to capture someone until the police arrives but thatīs another cup of tea. Of course they have immediate to call the police if a serious crime is reported. No matter if they think the police officer in charge is qualified or not. Itīs only the decision of the competent authorities to decide if their are further investigations and who carries them out.
curious if there are ever policies of not calling law enforcement when guests requests it, not necessarily talking about this case, but just hotels/etc in general, and if it varies, whether it is something that varies mainly by country/region of hotel
this is not just in terms of serious crime, or even any crime in terms of what is defined as a crime or not by the location, but rather connecting guests with law enforcement, and passing any related things on to guests after that
the only thing i might imagine is if a hotel warns guest beforehand about guest themself being possibly charged criminally/financially, not because hotel claims/files, but because of how law enforcement works in that location
hotels have their own separate investigations, both internally and externally, again separate from crimes, and it does not look good for OPs experience in the middle of the night, 2 months after the incident in question, and most of how SS responded to OP. we dont know everyone who was spoken to, nor who the SS (or external PR) person posting (possibly some kind of 'official statement/comment') is, etc.