Originally Posted by
gengar
I'm surprised the property isn't being more flexible given that the cancellation is due to irrops. I've never failed to have an HH property refund me in full, even on cheap refundable rates, when airlines have failed to get me to my destination.
Has the OP actually tried talking to the hotel directly regarding cancelling with no penalty? He/She seems to only be inquiring what the penalty would be. And the hotel seems fine with that question. If the OP asks if the penalty could be waived, they may get a favorable (and quick) response.