I don't necessarily think that they are disinterested, I think they are simply doing basic numbers comparisons - like senior leadership at most locations do. They are primarily focused on the numbers, and even if we take every single unsubstantiated report in social media for this week, they would be a miniscule number in comparison to the overall numbers of the flying public. The majority of passengers come through and have a neutral experience - they have no particular good or bad parts. A small percentage have good experiences, and an even smaller percent have bad experiences. The over-arching concern for TSA HQ, is to prevent planes from going down - and by any measurable statistic, they have done just that for 15+ years.

I would love to see a citizens group that works with TSA (similar to the groups we work with for people with disabilities) to provide insight and brain storm suggestions for the organization. I would also love to see TSA HQ possibly through social media, engage the public at large, to gain even more insight from other focus groups - parents with young children, families with elderly members that need more assistance getting through, essentially any group that is not 18-50 male/female and traveling on business. Once we engage those folks, we can being to take their suggestions and input into account for future policy planning. To some extent, TSA does this, but not in the same way I think you or I would like to see.

I am not necessarily in favor of removing the investigative process from TSA, but I would like to see more transparency in the process, and more released information on the results - again, I am not privy to all the information involved in these situations, so my opinions may change based upon new information.