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Old May 23, 2004 | 6:17 pm
  #30  
camachinist
20 Years on Site
 
Join Date: Feb 2004
Programs: AA 'kettle', Marriott Gold, ICH Gld, Hertz 5*
Posts: 5,255
I am quite confident, that as it stands now, Marriott Rewards members who hold no status, or Silver status, or even Gold status could generally care less about this debate.

I would generally agree and, as minor (silver) elites, none of this directly affects us. But, as a Marriott owner (thru MVCI) and shareholder, I am always interested in how they respond to the questions and concerns of their customers. IME, and has been evidenced here, the message, whether positive or negative, is promulgated in a professional and courteous fashion. This civility and courtesy is part of why we choose Marriott.

I may never see the inside of one of the much-heralded suites, but when Marriott employees make my stay a memorable one, it suffices for me.

All that said, I do empathize with those most loyal Marriott customers, who spend much of their valuable time at Marriott properties. If loyalty is to be rewarded, they are the most deserving. To them, Marriott is like a second home. We like to go the extra mile for guests in our home; it is our gift to them. Marriott could certainly not hurt themselves to do likewise.

Oh, and I still feel Marriott customers don't need a room monitor to talk amongst themselves

Pat
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