Originally Posted by
danhunterpost
Service is where some things fell apart. We did many things around the island, rented a golf cart, did the Bio Bay tour and rented scooters another day. We also spent a few hours one day at the on site spa. This started coming apart with miscommunication from the concierge. She had stated that all transportation was included in teh price of teh Bio Bay tour whihc was great since I never have cash with me and refuse to use ATMs that charge me a fee. After the tour, we returned to the hotel and driver of the van was very demanding that I owe him $20 for the ride.
Overall I would definately return here to stay at the resort and possibly rent a Jeep or another golf cart. I will stay away from the 'taxi' drivers on the island as they are agressive and everyone (the concierge and them) are not on the same page as to what is included in pricing. The resort itself is beautiful but definitely a different experience from the W Retreat and Spa Koh Samui.
Bolding mine.
Forgive me, but it sounds like you had a very nice stay here...with excellent service except for the one simple service miss with the transport cost for the one excursion. Did I miss anything else?
I think most of us would be quite pleased with a 3 night stay that involved only a single service miscue. It's even possible the taxi driver was at fault here and not the concierge?
You also mention that it's a different experience when compared with Koh Samui. Could you elaborate? One would expect Puerto Rico to have a different experience from Thailand, after all.
My husband attended a conference here a year or so ago...and was very impressed with this property. That surprised me, since he isn't particularly a big fan of W, otherwise. Like you, he'd return gladly. Like you, he found food/beverage to be quite impressive--surprising in such a remote location. Like you, he very much enjoyed the spa. Like you, he enjoyed several excursions. He also had a pretty much seamless service experience. But it sounds like your service experience here was actually pretty good but for the one transport cost misunderstanding?
Based on your review, I'm not quite sure why this property isn't up to par with other W Retreats?