FlyerTalk Forums - View Single Post - ARCHIVE: 2017 Questions about, guide to, and listing of, compensation

Jul 9, 2017, 8:43 am

#191

mcrw00

Join Date: Jun 2011

Programs: United Premier Platinum

Posts: 638

I am a PLT
Flight was LAX-HND in J (miles + copay upgrade of a deep discount Y ticket)
IFE did not work. The touch screen was on, but no content could load.
FAs were proactive in resetting the system, then providing a tablet when it still would not work.
One FA provided a bottle of the in-flight J champagne for me to take home with me.
I wrote a compliment/complaint combo email to customer relations several days later and quickly received 15k bonus miles