Originally Posted by
SPLICERSZEBRA
One property was the Palmer House in chicago and the other was the Seattle Hilton. Enforcing the policy of lounge entrance to only diamonds and exec floor guests has improved the experience greatly. Hilton has way too many golds due to their credit cards to give lounges access to golds.
Palmer house hasn't allowed golds for a couple years. When they did the last lounge renovation and reopened the lounge they changed the policy to Golds not being giving lounge access (Unless on the 22nd or 23rd floors). That was a change they needed to make years ago, like you said way too many golds with the credit card. I had issues with the lounge being packed when I was there new years and they gave vouchers for full breakfast buffet to diamonds who complained.
Great news about the Seattle Hilton. Last time I was in SEA I stayed at the Hyatt a couple blocks away due to the lounge and wanting a four pm checkout. That's a nice lounge, one of the few US ones that gives free wine.