Originally Posted by
bj27
I agree with your point here. I think if it was the perfect storm and I was at MSP in the Escape lounge when IRROPs happened, I'd either call up the DM line, and if there was a wait, mosey on over to the DL SC while on hold.
The DM line and SC agents have always been good about rebooking me (with the exception of the DTW main agents.... useless IME).
Skyclub agents have always been better about accommodating me than the diamond desk IME. Especially with upgrading me in the new flights. The skyclub will frequently upgrade me on the new flight or at least code the new flight as y so I go to the top of the upgrade list
At dtw yesterday my wife and I were flying to lga and die there was a ground hold and we wanted to get out asap in case the bad weather came. The skyclub agent not only put us on the earlier ewr flight she kept our upgrades and we received the last two first class seats on that flight. I'm sure the Platinums that were 3 and 4 on the list that we bumped weren't as happy