Originally Posted by diver858

I spent three nights in early June, using a convention rate. The check-in agent insisted that no upgrades were available at approx 4 pm on a Monday afternoon, could not find me a decent room with a king sized bed, ended up on the 9th floor of the Diamond Head tower with a partial ocean view.

SUGGESTION: I typically do not reserve a specific room prior to arrival; if I would have done so for the subject say, I would have been able to grab a king bed in a marginally better room.