Missing BAPP Referral Bonus
My wife referred me for the card which I've since received. She is therefore due to receive the 9,000 bonus avios to her BAEC. According to her Amex account online, these were transferred across to BA on 28th June. Her BAEC shows no record of this. In the past the transfer has been instantaneous - and I've already received the card, hit the 3k spend target on the card myself and received the 25k plus 1k bonus for her referring me, yet no sign of her 9,000 bonus.
Her card is now cancelled - in fact it was cancelled before the points were transferred across but we double checked with Amex to see if this would cause an issue and they assured us it would not and we could cancel the card and the bonus would still transfer across.
We have chased Amex again who have confirmed that the 9,000 bonus was sent on 28th June to her BAEC number. So I am not sure who's issue this is - Amex or BA?