Originally Posted by
pcoll
Arrived SEA today from LAX. Flew VX F. While waiting for bags , asked VX rep if they also have 20 minute policy like AS. She said yes. Told her bags were 40 minutes late.
First she said, "just keep waiting, they should come soon ".
Now it is 50 minutes so I asked if we could have baggage credit to our accounts.
She took our boarding passes and asked for my email. Clipped BP to her notebook. I said I need my boarding passes back to make sure miles credit to AS account. She had a look like, "try getting your credit now".
They don't have voucher slips like AS.
Can I call AS customer line and ask for miles to AS account?
How is this handled? VX New to me.
Called AS. They have not heard of this policy. Contacted VX and it is called a Delay Credit. They put $25 into VX Elevate account for future use. Good for one year. (now i know)