Originally Posted by
minnyfly
Good point. It tells of another scenario where the passenger makes a mistake and put the agents and crew in a tough situation where they may not catch the passenger's error. We all know chaotic it is at the gate. I'm surprised errors don't happen more often. Just the other day my wife saw a person trying to the board the wrong DL flight. Thankfully she was caught at the scanner this time. But you can't expect an airline to be 100% effective in its defense of passenger mistakes. PAX these days seems to shut their brains off when they travel.
She didn't say she boarded in that group, but even if she did, it would have been ok. The policy is for 2 years old and younger. That would include her child.
Why didn't UA do a proper head count? Not only would that have solved this problem, I'm guessing it is an FAA requirement? I could be wrong on the FAA requirement.