Originally Posted by
slidergirl
Sorry, but badly wrong here. Son could not have flown out that night - no other flights to his destination. He did call as soon as he had cell service when he was stuck. He also called his dad to let him know what was happening. No reason to get to the airport when they would have gotten there after the last flight to anywhere that night. Airports do shut down, you know... After getting numerous replies that they were out of luck (except for the dropped call), they felt they had no recourse. How do you know they were not nice and polite when speaking to the phone agents. So, please don't lecture me about this. What started as a nice request for what they could do has degraded into another nasty thread. To those that actually offered good info, thank you.
Oh, another tanker accident late this afternoon at almost the same spot. Traffic backed up again.
Moderator: as no one is offering anything substantive anymore, feel free to shut down this one...
If you already know the answer, then why did you ask the question in the first place?
We are trying to be helpful here and you are the one being rude.
The correct answer is to go to the airport anyway and call if possible at the same time, but nevertheless, still go to the airport. The only way to know that there are no employees at the ticket counter is to go to the ticket counter. It cannot be done over the phone.
It's quite possible that a crew member for that same flight was also stuck in the westbound I-80 traffic stoppage, in which case the Delta flight might still be sitting there at the airport, delayed. There's no point in giving up and going back to the hotel and missing your flight if you can still make it or at least find an employee at the airport when you get there. SLC is a Delta hub and shuts down later than most other airports that Delta flies to. Calling is helpful, obviously, but don't assume that you're going to miss the flight. The flight can be delayed for some other reason and then you could still make it.