I registered for the AAdvantage Dining program almost two months ago, and promptly dined at one of the NYC participating restaurants the next day to attempt to get the 1000 bonus points.
Waited for about a week and still didn't see any updates to my account. Contacted
[email protected] and didn't hear back until 6(!) days later. The customer rep requested a bunch of information and then told me:
"Our records indicate that the transaction(s) in question did not capture to your account. Although the program is automated, occasionally we may not catch a particular restaurant visit due to technical difficulties."
So I emailed
[email protected] (as directed) a copy of my credit card statement according to the instructions. This was on 12/11. I sent a follow up email on 12/16 after getting no response. As of today, I still have not gotten any response.
What I'm wondering now is, is this a fluke or should I just write off this dining program and not waste any more effort or money dining at the participating restaurants, which consist of a bunch of mediocre restaurants that I would normally never go to if it weren't for this program.
Incidentally, I also registered for the UA dining program, which seems to be run by the same company on the back end. I am not optimistic about that program either given what I have seen so far.
Any comments or recommendations on how to at least get my 1000 bonus points? I don't think I've encountered customer service this poor recently. Usually they just say no, instead of completely ignoring me
Thanks