Originally Posted by
Jeff767
Delta will always reaccomodate a passenger in the situation posted. You need to go to the airport. I am not sure why the son did not call res himself. Having a third party call introduces issues even if it's the dad unless he was flying as a minor. With I80 closed for 4 hours the staff at the airport would be very aware of the situation.
The dad and the son were trying. Son had his cell - it had spotty service and the battery was an issue. They were just trying every way possible to get assistance.