Now being picked up by NBC News.
http://www.nbcnews.com/news/us-news/...flight-n779731
NBC contacted the passenger and got an additional quote:
Yamauchi is unsatisfied with the explanation. “I saw them zap both tickets. There was no issue, no problem. They let us through. It just doesn’t add up. It’s very weird,” she said. She also doesn’t agree with the compensation. “It doesn’t seem right or enough for pain and discomfort.”
Again, how could United be so tone deaf as to think just refunding the child's ticket, for a seat he was kicked out of, was enough? Along with some token voucher that the mother will never use because she will probably not fly United again in the near term. Is there anyone who works at United who has any concept of public relations or common sense?