Originally Posted by
scubaccr
And that is exactly why you get treated as low priority guest, a CC Platinum with just 4nights (based on your stay history in this post), low rates or points only, and your IHG hotel can see you have no loyalty have almost no IHG stays, so prioritises other guests for upgrades.
For those guests who earn Platinum/spire status, hotels can and will see your stay/spend history and reward IHG loyalty (earned status) appropriately with upgrades/lounge-access.
In last 7-8 years, 600 nights plus, my lack of IHG upgrades is total of just 2x nights even on award and PB nights, one non-upgrade was even a last minute on the day of stay award night at HI that apologised saying full and gave me foc breakfast to makeup.
It is not just IHG, all brands, HH/MR etc have a CRM screen for guests and where treatment is discretionary (eg multi cat upgrades), hotels will look at and act on these screens info
Thank you for confirming my impressions that the CC which gives Platinum is not worth keeping - as the recognition seems to be non-existent unless you stay enough not to need it in the first place.
And what if you put enough spend on the CC to earn Spire? Presumably you also think that in that case it's fine for IHG to treat such a 'Spire' just the same as a zero-status guest.
If that's the way they want to play it then fine, but they should at least be upfront about it when touting the virtues of having and using their credit cards.