Originally Posted by Bmused55

BA used to set the bar for J and F class products. They were the first with lay flat seat for example. BA's J and F products were always known for their understated ellegance and sophistication. Nothing too in your face like the gawdy M.E. airlines with their oodles of vacuum chromed plastic fake gold embelishments and ultra glossy "wood" everywhere. But now, when looking at what other airlines offer, the BA J product is looking tired. It has not been updated for close to 15 years. Even brand new planes are being delivered with the old product. The 747 I flew last year, the seat was in terrible condition. The head and lumbar support did not inflate, the screen refused to stay in the open position. I had to engineer a way to jam it open by using items from the amenity kit. Not easy when you consider it is designed not to be jammed or to pinch fingers in any way. I'd have been rather annoyed at paying the J fare for it (it was paid for by someone else, long story).

So, is this just a matter of BA unwilling to invest, or do they genuinely not realise how old in the tooth their products are?