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Old Jul 5, 2017 | 12:33 am
  #12  
sinoflyer
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Stories like this make me believe that UA should have been allowed to liquidate back in 2001, so that other airlines would take over. Even if we are talking about a small minority of bad CS agents, they are so entrenched in UA's toxic culture that no amount of FAA/DOT fines will change them.
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