Wow they had a 27 month old fly sitting on the floor in front of his mom? That's pretty impressive, kind of reminds me of an old family story of flying on overbooked eastern European carrier and being told to stand in the aisle for the duration of the flight.
More recently it kind of recalls the time AA accidentally flew a non-ETOPS A321 with passengers LAX-HNL. (Wonder if they ended up paying a fine for that -- should be a public record, no?)