I was a loyal Hartmann owner since 1996 and have 8-9 pieces of luggage, from rollers to carryons to garment bags, et al.

I finally gave up on them last year after a roller bag handle went to pieces and they no longer would repair or replace it for me.

I had to drive 100 miles to an authorized repair center, where the guy just chuckled and said there was no way to repair as they no longer make parts after the Samsonite buy-out.

So, while I still have a number of their bags, and love them. Once they become irreparable, then I will look elsewhere.

Hartmann is now just a "brand label" to stick on Samsonite luggage that they want to sell at a huge markup ... sad, really for a 100+ year old company...

P