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Old Jul 4, 2017 | 1:31 pm
  #83  
bhrubin
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Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Sorry, but I can't help but laugh about this thread and the cognitive dissonance for this city's luxury hotel perceptions, in particular.

People seem to accept that both the FS and PH are "tired" in their decor, that the MO is more a business hotel with small rooms and lackluster service, that the Palazzo Parigi has consistent service issues, and the Principe Savoia is pretty nice but not central enough.

Having visited the PH, MO, and FS last fall, it was blatantly obvious that none were to the supposedly avowed standards of their brands. It also was blatantly obvious that the perception of labels are more important here in Milan--and for less reason than just about any other city that I can remember!

Sorry, but the mere Luxury Collection Excelsior Gallia puts the room size and design and decor of ALL of the above hotels to shame. It is BY FAR the most modern and beautiful hotel in town. Its service wasn't as polished as that of the FS or PH, but then it still had great service moments and good service recovery when it didn't. The MO service wasn't any better, truth be told, and the service still sounds better than that of the Palazzo Parigi. It isn't located in the "beloved" center, but you're also not stuck in the crowded center unable to get a taxi or Uber trying to get to the airport or to the many fine dining options around the city, either. If you can stomach the Principe Savoia location, then the Excelsior Gallia location is pretty comparable...but even more convenient if you are arriving by train or taking the train to the MXP airport or up to Lake Como or anywhere else in Italy!

The FS, MO, and PH aren't just tired--they all are in desperate need for renovation and overhaul. Many of the rooms and especially suites looked like it was the early 2000s. If they were in another city, everyone would be clamoring about how overrated they are. Because they are overrated.
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