I agree that Luca Finardi is a good GM. I also think that the food is very appetising and the location and privacy of the entrance is excellent.

My big problem is the accommodation - much too small. This is because the hotel was originally designed in 2007 for the business market. The 9-year gap between design and opening saw a huge sea change in the type of guests coming to Milan. Suddenly, it was the leisure market! The suites are either too small, awkwardly designed or on the wrong side of the building, with no views.

Concerning Palazzo Parigi - I believe that they have still not replaced the opening GM and that the owner is basically running the place. This explains some of the lapses in service/motivation.