FlyerTalk Forums - View Single Post - Flex vs Unrestricted / Fully Refundable fare. What is/is not refundable, translation?
Old Jul 3, 2017 | 10:59 am
  #137  
jsloan
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Originally Posted by Kacee
So the fare itself is a real positive for the traveler, who gets a true flexible fare for only a little more money. But the way UA is marketing these is a complete fail.
Mostly, agreed on both counts. Especially for people who need flexibility on the return leg of a round trip, these are fantastic fares. It's basically a $100-per-RT insurance against needing to make a ($200) change. And, yes, not displaying the fare rules at all is terrible, and displaying them only in their horrible, straight out of 1967 all-caps, no line-breaks format is nearly as bad.

But I do understand why they're not publishing them more widely. They're worried about cannibalizing corporate sales of flexible fares. I'm sure a lot of people who currently purchase B or Y fares would purchase an L/FLX given the option to do so through their corporate booking tool. There's really no downside, because you could always update to the Y later if you needed to get on a Y1 B0 flight.

Important note: To anyone who only needs a flexible fare in one direction, keep in mind that the most restrictive rules for the entire itinerary will apply. So, you either need a flexible fare in both directions, or you need to purchase separate one-way tickets. Otherwise, you'll end up paying extra for the flexibility but then also paying to make changes.
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