Originally Posted by
minnyfly
Thought the same thing. I was thinking about how sweet this sounds, and then that came to mind. I don't want this to empower customers to whine about every little thing.
Based on many of the threads I read on this forum, it's too late for that.
I like the idea of being able to give some type of on-the-spot satisfaction, as long as the FA's use the appropriate discretion on when to use it. For example, I'm not sure outside of a beta test, a sliding tray table fits the bill. But certainly things like broken IFE should. I wonder if the app will allow FA's to comp the whole plane at once, for example in situations where the cabin temperature can't be regulated?