Originally Posted by
hockeyinsider
Because someone who is viewing it as a career is likely focused on doing well and moving up the ladder thereby providing better service and ensuring things are done correctly. They likely have been trained more because an employer is more likely to make an investment in an employee in it for the long run as opposed to someone who will leave after six months.
I think it could go either way. Someone who is just there for a "job" has good customer service skills, versus someone who is there for a "career" and tries to screw you over to make the hotel more $$$, since more $$$ = promotion.