Originally Posted by Pat89339

On my flight today on a new 777-300, my tray table would not latch in place and would slide forward on takeoff and during turbulence. One of the FAs volunteered to beta test a new customer care app and came to my seat. He had not used the app and wanted to experiment. He filled out the form and I was offered $150 travel credit or 7500 miles. I chose the credit and in a few seconds after he submitted it, I had an email with the travel credit.