Originally Posted by
Kevin AA
As a customer, why on earth do you care whether the employees think they're at a "job" versus a "career"? Does it affect your experience there? If so, how?
Because someone who is viewing it as a career is likely focused on doing well and moving up the ladder thereby providing better service and ensuring things are done correctly. They likely have been trained more because an employer is more likely to make an investment in an employee in it for the long run as opposed to someone who will leave after six months.