Originally Posted by
smokie
I'm not sure if this comment was directed at me, but I certainly didn't bring up the suite availability that was showing online with the staff at the hotel. I merely mentioned in my stay report as an observation...
My primary concerns with the stay were that the property failed to provide a 4pm checkout (which I believe is supposed the be guaranteed), that they told me that there was a 20% SPG discount for food (when there wasn't), and that they overcharged me of 5 items at the restaurant.
I've stayed here a number of times over the last few months and was never told of a restaurant discount. I've also certainly done late check-out but not sure I ever needed 4pm. I know that the bar/restaurant in the lobby does have a discount when you check-in on Yelp but was never told about one as a plat at check-in. Never been upgraded to a suite here even on one night stays; they usually upgrade me from whatever the lowest rate room is to an upper level tower room with a harbor view though.