Originally Posted by
Flexible preferences
Now I am no lawyer but at this stage surely no regulation has been breached? A circumstance has occurred which has made an airline liable, but unless they refuse to pay out the airline is NOT in breach of the regs...
(sorry about the capitals, using a phone)
The regulation is breached thousands of time a day. Airlines are supposed to inform passengers of their rights at check-in. A notice stuck to the check in desk with a basket of luggage tags on top of it does not pass muster. This springs to mind.
It was on display in the bottom of a locked filing cabinet, stuck in a disused lavatory with a sign on the door saying “Beware of the Leopard”.
Then there are the lies told to passengers when cancellations / downgrades / delays occur. Last year I was standing at the rebooking counter at LHR for a considerable amount of time, listening to the staff lie to passengers again and again.
And that's before we even get to what happens when claims are submitted.
I am in favor of anything that gives this law more teeth. Those who claim under EC261/2004 themselves but don't support actions to expand payments to all who are eligible because they think it would increase fares, are being more than a teensy bit hypocritical.