Originally Posted by
khlay
That's what I think, too.
Don't think they "CAN"
Airline should be responsible since they decided to use information from 3rd party database rather than Department of foreign affairs PROC.
Don't think there is a law/regulation force them using Timatic
Would you want check-in agents to spend hours checking each individual country where one of their passengers may be going to get up to date information? Or would you go with the industry-standard to optimize the process?
Sometimes, Timatic information is out-of-date or badly worded, but, IATA member countries have a responsibility to update Timatic information IIRC. So maybe the OP should go after the PROC for not updating IATA?
GenevaFlyer