Originally Posted by
Flexible preferences
Wonderful to read such a positive, and touching experience. It sounds like the OP was treated with heartfelt kindness many times.
I expect the 'flagship' JFK route may have been a factor in the excellent service in F with highly experienced crew.
Yes, it was a very experienced crew. I was chatting with the purser and he told me he and this crew basically fly back and forth to LHR and do both EWR and JFK.
To follow up. I realized I left a soft side, gray zippered case for my Bose earbuds on the plane. It is very tiny. The earbuds were in my purse but sadly my hearing aid was in the bag. I called and left a message with JFK baggage services and they called me back at 7:30pm. I was very impressed with all the effort the gal I spoke with went to. She kept putting me on hold and calling people and checking and rechecking her list of turned in items. She really went the extra mile. She is a 30 year vet of BA and she loves her job. Sadly, the bag has gone into a black hole. I wasn't expecting it to be found/turned in but I tried.
She was reading me some of the things people leave behind....how does one leave a backback onboard or a laptop? I would think something that big would be missed immediately.