Originally Posted by
Plancktos
Many thanks for this, indeed gate to gate family service at 139,00€ (single) or 229,00€ (Round-trip) would have been a good option for my wife with the 3 kids. I will keep this in mind for future trips.
But I guess that in the future I will just book the gate to gate family service.
(I still can't believe that I wasn't offered this by the customer service, after all I called 4 or 5 times and explained the problem...)
I think pages 6 and 7 of your PDF would apply: Gate Express Family. 139€ (or 229€) for the service and an additional 35€ to meet at the bus station. (Gate to Gate is only if you are actually at a gate already.)