Originally Posted by
corporate-wage-slave
I have to point out that the merchants of cynicism are in fine fettle here, and let's face it, they all get great training in this corner of t' interweb. And yet the lady concerned presumably hasn't had her first day at work. Now, what happened to that noble British tradition of cutting someone a bit of slack? Or does that get enhanced for those with the wrong breeding? In fact I'm wondering what it would take for a bit of congratulatory praise to come from some denizens here, the appointment of Drake himself? (Francis, not the Canadian one, obviously).
It's a senior position at a global firm.
There are more qualified people that have taken the job previous to her and in no uncertain terms failed.
Why is someone who is less qualified, with little background in customer experience from a part of the world where customer service is not well regarded, be welcomed into the role?
It's not a question of cutting someone some slack, it's recognising the reality of the situation.
Or is she going to be your new boss?